Command center

Platform healthy 7 tenants · 312 flats 6 paid · 1 trial · 1 suspended ● SLA 99.96% (30d)

domain

+1 this mo

7

Active tenants

apartment

312

Flats under management

currency_rupee

+12%

₹8,493

MRR · demo

support_agent

3

Open platform tickets

domain Tenant registry Onboard, suspend, module packs receipt_long Billing desk Invoices, receipts, dunning 2 support_agent Support desk Escalations from societies 3 toggle_on Feature flags Roll out modules per plan

Revenue mix by plan

Needs attention

View all

timer

Oakridge Villas — trial

Premium · ends 23 Jul · 90 flats

Convert

money_off

Lakeview Society — suspended

Invoice INV-1042 overdue 12d

Invoice

bug_report

Green Valley — OTP latency

Ticket #PL-88 · High · 4h open

Open

Tenant snapshot

Manage

Community	City	Flats	Plan	MRR	Gate health	Status
GV Green ValleySecretary online	Bengaluru	48	Standard	₹999	Live	Active
SH Sunrise Heights22 residents app	Hyderabad	22	Starter	₹499	Live	Active
OR Oakridge VillasTrial day 10/14	Pune	90	Premium	₹0	Live	Trial

Tenant registry

Every community is an isolated tenant — plan, modules, admins, gates, and billing state.

add Onboard tenant

All (7) Active Trial Suspended

Community	Flats	Plan	Modules	Admin	MRR	Status	Actions
GV Green Valley ApartmentsBengaluru · created Jan 2026	48	Standard	Gate Help Parcels	+91 98XXX 10001	₹999	Active	Detail Impersonate admin
SH Sunrise HeightsHyderabad · Mar 2026	22	Starter	Gate Dues	+91 98XXX 22002	₹499	Active	Detail Suspend
OR Oakridge VillasPune · trial ends 23 Jul	90	Premium	Full suite	+91 98XXX 33003	₹0	Trial	Convert Detail
LK Lakeview SocietyChennai · payment hold	35	Standard	Locked	+91 98XXX 44004	₹999	Suspended	Activate Invoice
RM Riverfront MeadowsAhmedabad	60	Standard	Gate Help	+91 98XXX 55005	₹999	Active	Detail Suspend
PC Palm CourtKochi	28	Starter	Gate	+91 98XXX 66006	₹499	Active	Detail Upgrade
HT Hilltop ResidencyMysuru	29	Premium	Full suite	+91 98XXX 77007	₹1,999	Active	Detail Suspend

Billing & invoices

SaaS invoices to communities (not flat-level society dues). Generate platform receipts and run dunning.

add Issue invoice

Collected (Jul)

₹6,494

Outstanding

₹1,998

Trials (₹0)

1

Next renewal batch

1 Aug

Invoice ledger

Invoice	Tenant	Period	Plan	Amount	Status
INV-1051	Green Valley	Jul 2026	Standard	₹999	Paid	Receipt
INV-1050	Sunrise Heights	Jul 2026	Starter	₹499	Paid	Receipt
INV-1049	Hilltop Residency	Jul 2026	Premium	₹1,999	Paid	Receipt
INV-1042	Lakeview Society	Jun 2026	Standard	₹999	Overdue	Send dunning Receipt
INV-1048	Riverfront Meadows	Jul 2026	Standard	₹999	Due 28 Jul	Receipt

Plans & modules

What each community can use — MyGate-class depth gated by plan, overridable per tenant.

Starter · ≤25 flats

₹499

Core gate + dues + notices

Standard · 26–75 Popular

₹999

Help · parcels · cabs · polls · amenities

Premium · 76–200

₹1,999

RFID · multi-gate · advanced reports · SLA

Module matrix

Module	Starter	Standard	Premium
Visitor photo approve + OTP + QR	Yes	Yes	Yes
Society dues + receipt generation	Yes	Yes	Yes
Notices / emergency SOS	Yes	Yes	Yes
Daily help + parcels + cabs	—	Yes	Yes
Amenities + polls + directory	—	Yes	Yes
Helpdesk SLA + staff assignment	Basic	Yes	Yes
RFID / multi-gate / boom logs	—	—	Yes
Advanced admin reports + export	—	—	Yes
Priority platform support	Email	Business hours	Priority

info

Plan changes take effect immediately in the UI demo. Real billing webhooks land with the backend phase.

Platform users

Shanix staff and cross-tenant roles — not society residents (those live inside each tenant).

person_add Invite staff

User	Role	Scope	Last active	Status
SD Shanix Ownerowner@shanix.digital	Super admin	All tenants	Now	Active	—
AK Ananya Krishsuccess@shanix.digital	CSM	Green Valley, Sunrise, Oakridge	12 min ago	Active	Edit
VR Vikram Raoops@shanix.digital	Ops	Health · backups · flags	1 h ago	Active	Edit
NP Nisha Patelbilling@shanix.digital	Billing	Invoices · dunning	Yesterday	Active	Edit

Platform support desk

Tickets escalated from apartment admins — not flat helpdesk (that stays inside the tenant app).

add Log ticket

ID	Tenant	Subject	Priority	Age	Owner	Status
#PL-88	Green Valley	Gate OTP latency at peak hours	High	4h	Vikram	Investigating	Resolve
#PL-87	Oakridge	Need RFID boom integration quote	Med	1d	Ananya	Waiting	Reply
#PL-86	Lakeview	Why is account suspended?	Low	2d	Nisha	Billing hold	Invoice

Audit log

Immutable trail of platform actions — onboard, plan change, impersonation, billing, flags.

download Export CSV

Time	Actor	Action	Target	IP
Today 11:42	owner@shanix	VIEW Tenant detail	Green Valley	103.x.x.12
Today 10:15	billing@shanix	DUNNING Email sent	INV-1042 Lakeview	103.x.x.12
Today 09:02	ops@shanix	FLAG parcels_v2 = on	All Standard+	103.x.x.18
Yesterday	owner@shanix	CREATE Tenant	Hilltop Residency	103.x.x.12
Yesterday	success@shanix	IMPERSONATE Admin	Sunrise Heights	103.x.x.22
18 Jul	system	BACKUP Nightly	All tenants · 42 MB	—
17 Jul	billing@shanix	SUSPEND Non-payment	Lakeview Society	103.x.x.12

Health & SLA

Operational pulse across gates, push, and platform APIs — not just a pretty monitor chart.

check_circle

99.96%

Uptime 30d

bolt

180ms

API p95

notifications

1.2s

Push median

error

0.08%

Error rate

Service status

Auth / session

OTP + PIN path

Operational

Gate realtime channel

Visitor approve fan-out

Operational

Payments / UPI webhooks

Society dues (tenant)

Degraded

Object storage (receipts)

PDF archive

Operational

FCM / push

Resident + guard

Operational

Incident board

warning

P3 · UPI webhook lag
Some offline marks pending secretary confirm > 2 min. Investigating with PSP.

Today 08:10

Detected

Elevated confirm latency on Standard tenants

Today 08:22

Mitigated

Retry queue scaled · residents can still generate receipts

Open

Root cause

Waiting on gateway status page

Platform analytics

Growth, engagement, and module adoption across the fleet — decision data, not vanity only.

Tenant growth

Module adoption (active tenants)

Visitor gate100%

Society dues + receipts100%

Daily help71%

Parcels / cabs71%

Amenities57%

RFID / multi-gate28%

Weekly engagement (demo)

Metric	This week	Last week	Δ
Visitor approvals	1,842	1,610	+14%
Society receipts generated	286	241	+19%
Helpdesk tickets (tenant)	94	102	-8%
SOS events	2	1	—

Feature flags

Roll modules gradually — per plan or per tenant — without redeploying the product.

parcels_v2Pickup codes + rider allow · Standard+

cab_preallowUber/Ola plate window · Standard+

receipt_pdf_v2Printable society + platform receipts

rfid_boomPremium multi-gate · Hilltop only pilot

polls_v2Weighted voting · Standard+

intercom_bridgeGate → flat SIP bridge · experimental

maintenance_modeGlobal read-only banner

Backup & export

Tenant snapshots, audit export, and disaster-recovery drills.

Database backup

info

Last backup: Today 03:00 IST · 42 MB · 7 tenants · checksum OK

cloud_upload Run backup now Restore drill (demo)

Recent snapshots

2026-07-19 03:00

Full · 42 MB

Download

2026-07-18 03:00

Full · 41 MB

Download

2026-07-17 03:00

Full · 41 MB

Download

Platform settings

Global brand, support, and commercial defaults for every new tenant.

Brand & product

Product name

Company

Tagline

Support email

Default currencyINR (₹)USD ($)

Default planStarterStandardPremium

Save platform settings

Commercial defaults

Trial length (days)

Grace period (days)

Invoice prefix

Receipt footerAvenza by Shanix Digital · GSTIN demo · This is a computer-generated receipt.

Auto-suspend on overdueAfter grace period